Q&A: Rebecca Brown, Director of Quality and Customer Experience, RICS
This Q&A series from Suzie Walker Executive Search shares wisdom and insights from senior leaders for the benefit of both clients and candidates.
About Rebecca Brown
Rebecca is Director of Quality and Customer Experience for RICS – the world’s leading professional body for qualifications and standards in land, property, infrastructure and construction. Their vision is to effect positive change in the built and natural environments.
Rebecca is known for her energy and passion for customer experience. She is a regular keynote speaker and feature writer, and shares her customer knowledge with more than 31.5k followers on her popular LinkedIn profile. Her customer experience consultancy, Think Wow, helps SMEs and start-ups to grow by improving their customer experience and sales strategy.
Previous roles include Customer Online Experience Lead at Ordnance Survey and Head of Customer Experience at Purplebricks.
Rebecca, thank you for joining us today.
We hope you enjoy this thoughtful and insightful conversation as much as we did.
Look out for more videos in our Q&A series in the Content Hub.
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