Q&A: Ali Jones, Chief Customer Officer
This Q&A series from Suzie Walker Executive Search shares wisdom and insights from senior leaders for the benefit of both clients and candidates.
About Ali
Ali Jones is a highly commercial Chief Customer Officer with over 20 years’ leadership and P&L experience in diverse, omnichannel retail and services environments. She has worked on fast-paced transformations projects and launched new businesses, brands, and customer propositions, globally.
Ali's most recent role was Chief Customer & Omni-Channel at Matalan. Her senior leadership experience includes many high-profile brands, including Co-op, M&S, and Arcadia. She is also a Member of the Board of Trustees for Retail Trust and a Member of WACL (Women in Advertising & Communications London).
In the past year, Ali has been included in the Campaign Power 100 and has also been announced as a judge at this year’s Effie Awards.
We hope you enjoy this thoughtful and insightful conversation as much as we did.
Look out for more videos in our Q&A series in the Content Hub.
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